Knowing what to expect at your first appointment will help make the process more pleasant for you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Once your pet has been assessed, we will provide you with a diagnosis and treatment. Your vet will work with you to determine the best treatment plan for your pet.
We will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
We proudly serve pet owners in O’Fallon. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to O’Fallon pets.
First-time new clients at Gentle Doctor Animal Hospital receive a complimentary exam.*
*May only be used once, for one pet and not combinable with any other offers.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
Payment is expected in full at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
In an effort to help ensure all pets receive the care they deserve, we are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
We will provide an overall estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may come up during treatment that may affect your final cost.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
We take care of dogs and cats from O’Fallon and the surrounding areas.
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Here are some helpful links for your pet's health.
Gentle Doctor Animal Hospital is accepting new patients! Our experienced vets are passionate about the health of companion animals in O’Fallon and surrounding communities. Get in touch today to book your pet's first appointment.